Pelvis Party - Episode 17 | Telehealth for Women's Health

Summary for practice owners

In this Pelvis Party episode, representatives of Olmsted Medical Center describe a virtual care clinic offering scheduled and on-demand video appointments during evening hours. They walk through how people access the service through the organization's phone line or patient portal, what information is collected during booking, and the operational expectations around visit availability. The conversation is a concrete look at how a health system introduced an additional access channel and explained it to its community. For an OB-GYN practice owner, the useful takeaway is about service design: virtual care needs a clear entry point, a booking process patients can manage, defined operating hours and staff able to help when users get stuck. The guests discuss the role of familiar digital tools and note that mobile access can make the experience easier. They also describe how scheduling and wait-time expectations are communicated, which is relevant to setting realistic service standards. While the featured clinic is not presented as an OB-GYN service, owners can consider the same operational questions when assessing whether telehealth fits their practice: who handles intake, how appointments are routed, what technology patients already use and how the service is promoted. The episode also shows the value of having clinical and communications staff explain a new offering together. That combination helps align the service workflow with its public-facing description. It is a grounded discussion of implementation and access. It can prompt a useful review of the patient transition from discovering a service to joining a video visit.

Owner takeaways

• 0:33 Look at new virtual services as a coordinated effort between clinical operations and communications.
• 1:03 Define operating hours and the appointment formats patients can expect.
• 1:33 Make the booking path easy to find and support it with staff assistance.
• 3:09 Consider whether mobile access makes the video visit workflow easier for your patient population.

Why it made the list

The episode gives a practical example of telehealth access design and implementation that practice owners can adapt. It has 65 views.

Related videos

AI for OB/GYNL

Telehealth Research Aims to Improve Women's Health in Rural South Carolina

Evolving Role of Artificial Intelligence in Obstetrics & Gynaecology | Dr. Hrishikesh D. Pai

This video is published by Rochester Local on YouTube. Obstetricians.com is not affiliated with the creator, and inclusion is not an endorsement by either party. Watch it on YouTube.